1. Delivery method
Orders within Lithuania are delivered by Smartpost courier directly to the address provided by the customer.
Before delivery, the courier contacts the recipient using the phone number provided when placing the order.
The customer is responsible for providing correct and complete delivery information, including name, surname, phone number and delivery address.
2. Delivery price in Lithuania
Standard Smartpost courier delivery within Lithuania costs:
€4.50 including VAT.
If the value of the goods in the order after applied discounts is €30.00 or more, delivery within Lithuania is free of charge.
Free delivery applies to standard Smartpost courier delivery within Lithuania.
3. Order preparation time
Orders are usually prepared and handed over to the courier within 3–8 business days after payment is received, unless a different production or dispatch time is stated on the individual product page.
Some of our products are sewn or prepared individually to order, therefore their preparation time may vary.
If unforeseen circumstances cause the preparation of your order to take longer, we will contact you using the contact details provided with your order.
4. Delivery of the parcel
Once the order has been handed over to the Smartpost courier, the parcel is delivered to the address provided by the customer.
Before delivery, the courier contacts the recipient by phone and informs them about the planned delivery.
If delivery cannot be completed, further delivery arrangements are made with the courier service according to its applicable procedures.
5. International delivery
We can also deliver orders abroad.
International delivery costs are not fixed and depend on:
- destination country;
- parcel size and weight;
- selected delivery method.
The delivery price is agreed individually with the customer before the order is dispatched.
For international delivery, please contact us at:
info@zirniukas.lt
6. Damaged parcel
When receiving your parcel, we recommend checking the external packaging.
If the packaging is visibly damaged, we recommend:
- taking photographs of the damage;
- informing the courier about the damage where possible;
- contacting us as soon as possible at info@zirniukas.lt.
If, after opening the parcel, you notice that the product was damaged during transport, please contact us and include photographs of both the product and the packaging.
Each situation will be assessed individually and we will help resolve the issue.
7. Delivery delays
We make every effort to prepare and dispatch orders on time. However, delivery may occasionally take longer due to circumstances beyond our direct control, such as increased courier workload, holiday periods or other unforeseen circumstances.
If we see that preparation of your order on our side will take longer than usual, we will inform you.
8. Delivery questions
If you have questions regarding delivery or would like to arrange international delivery, please contact us:
MB “Žirniukas LT”
Email: info@zirniukas.lt