1. Right to withdraw from the purchase contract
A customer who purchases goods from the zirniukas.lt online store has the right to withdraw from the distance purchase contract within 14 calendar days from the date of receiving the goods, except in cases where an exemption provided by applicable law applies.
To exercise the right of withdrawal, please clearly inform us within 14 days of receiving the goods by email:
Please include:
- your name and surname;
- order number;
- the product or products being returned;
- a clear statement that you wish to withdraw from the purchase contract.
You may also submit your request in another clear form that allows us to identify the order and the customer.
2. Goods eligible for return
A returned product of satisfactory quality should:
- not have been used beyond what is necessary to establish its nature, characteristics and functioning;
- not be damaged;
- not have lost its commercial appearance as a result of handling beyond what was necessary to inspect it;
- where reasonably possible, be returned with its original packaging, labels and complete set of accessories or components.
The customer is responsible only for any diminished value resulting from handling the goods beyond what was necessary to establish their nature, characteristics and functioning.
3. Custom-made goods
The 14-day right of withdrawal does not apply to goods made to the customer’s specifications, goods that are not prefabricated, or goods made according to the customer’s individual choices or instructions.
Examples may include:
- bedding sewn to individually specified dimensions;
- sheets or other textile products made to individual dimensions;
- products specially made or customised for a particular customer.
The fact that a product is sewn only after an order is placed does not automatically mean that it is a customised product. This exemption applies when the product is made according to the specific customer’s individual choices or instructions.
This exemption does not apply to defective or incorrectly manufactured goods.
4. Returning the goods
After informing us of your decision to withdraw from the contract, the goods must be sent or handed back to us no later than 14 days from the date on which the notice of withdrawal was submitted.
Return address:
MB “Žirniukas LT”
Kauno g. 22–18 pavilion
LT-21374 Vievis
Lithuania
We recommend packing the product securely so that it is not damaged during transport and keeping proof of shipment.
5. Return costs
When returning goods of satisfactory quality, the direct cost of returning the goods is borne by the customer.
If the goods are defective, damaged or do not correspond to the order, the reasonable cost of returning them is borne by the seller.
6. Refunds
After receiving the customer’s notice of withdrawal, we refund all payments received under the contract, including the cost of standard delivery of the goods to the customer.
If the customer selected a delivery method that was more expensive than the least expensive standard delivery option offered by us, the additional delivery costs do not have to be refunded.
The refund will be made no later than 14 days from the date on which we receive your notice of withdrawal.
We may withhold the refund until we receive the returned goods or until the customer provides evidence that the goods have been sent back, whichever occurs first.
The refund will be made using the same payment method used for the original transaction, unless another method is expressly agreed with the customer.
7. Defective or damaged goods
If you receive a defective product, a product damaged during transport, an incorrect product or a product that does not correspond to your order, please contact us as soon as possible:
Where possible, please include:
- order number;
- description of the issue;
- photographs of the product;
- photographs of the damaged packaging if the damage may have occurred during transport.
Consumer protection rules applicable to defective goods will apply. The customer should not bear the cost of returning defective goods.
Depending on the circumstances and applicable legal requirements, the appropriate remedy may include repair, replacement, a reduction in price, or termination of the contract and a refund.
8. Questions about returns
If you have questions about returning or exchanging goods, or about a defective product, please contact:
MB “Žirniukas LT”
Email: info@zirniukas.lt